Everything! Kudos to the staff of Sapa House hotel, especially the manager! She advised on alot of things/informations on attractions/drivers are worry-free! From checked in to check out. Smooth service! Rooms are spacious and clean, views are speechless, beds/pillows are comfy! Came wif my family of 6. Food are reasonably spread for breakfast. Great for muslim travellers as it is Halal Certified! Lunch and dinner menus are so affordable and delicious compared to other halal restaurants nearby! Laundry? Available too at super affordable price! Massage? They hv it there too! Tried the massage too! 👍 Walking distance to Sun Plaza. Take a stroll to White cloud Cafe, and u can see the rail from there. Just use google map and u will know how near the distance is! 👍❤️
Muhameed
Juni 2025
Staff was incredibly helpful in explaining the Fansipan experience and booking the cable car and tram tickets; suprise upgrade when I mentioned that we had another person staying with us for one night; proximity to city center with resto and cafe options; availability of taxi pick-up and drop-off; breakfast was filling and flavorful- enjoyed the fried rice, corn, and sweet potato; hot shower was working without problem; luggage storage after check-out; elevator to bring our stuff up the 6F with a gorgeous view of the mountain ranges
Carolyn
Januar 2025
We chose to spend Christmas here in Sapa- the Staff were great, super helpful sharing information regarding trips and available options for us over our staff. The room was specious and we had a choice of two. Good view overseeing the town. The hotel is a short walk from the main town and all cafes, shops and restaurants were close by. Sapa train station was a 3/4 minute walk . Lovely little place.
Sophie
Januar 2025
The first room we stayed in was small and cramped. The bathroom had an odd layout so that you couldn’t sit on the toilet properly. We expressed our concern and they moved us to a larger room at no extra cost. The staff were so very kind and lovely and accommodating.
Yasmine
Juni 2025
The staff are very helpful and friendly. They can also easily communicate in English. The room was superb for its price — view, space, amenities are all worth it. There are shops and restos nearby if you’re up for food adventures. They could also arrange tours for you! Location is just a few meters away from the town center. Thank you so much for making our stay a wonderful experience!
Daisy
April 2025
The staff was great. When we were going to miss the included breakfast because of an early tour, they woke up early to give us a breakfast to go. Also, there was a billing mix-up and they worked quickly to make sure everything was resolved. The woman at the front desk was so kind and cheerful.
Gregg
April 2024
Staff were super friendly, especially Phong, nothing was too much for him! He helped book things for us and give recommendations. This guy is a HUGE asset to the team at this hotel. Room was a great size, well decorated and clean. Location was perfect, short walk into the main area of town.
Oliver
März 2024
awesome and friendly staffs, manager Chau really prompt with her services to help us around SaPa while we were there and she extended her services out of her way where she got in touch with me the moment i had done the booking to ensure a smooth travel and the best experience we can have in Sapa. She ensured that we were comfortable and had everything ready and prepared fro our arrival.
Nadiah
Juni 2025
Absolutely amazing staff! They stepped in on short notice as our private guide on a trekking tour in Cat Cat village. And helped us book other activities during our stay, and also our ride back to Hanoi. Châo was amazing and super helpful. She arranged our tickets and kept in touch to make sure we were picked up by the driver. Would definetly recommend, also their breakfast is great!
Hana
April 2025
The accommodation was basic but spacious and had all the amenities you needed and beautiful views. We arrived VERY late at night and a staff member stayed up for us, which we were so grateful for. It was also MUCH colder than i had anticipated and the kind staff even found me a jacket to borrow for my tour from the lost property :)
Kristen
Mai 2024
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